Support
Satsoccer
Email support@satsocceronline.com
We reply within one working day.
We reply within one working day.
Reporting something urgent?
You can report any message or person from inside the app — press and hold a message, or use the menu at the top of a conversation. Reports go straight to a coach. If someone is in immediate danger, contact your local emergency services first.
You can report any message or person from inside the app — press and hold a message, or use the menu at the top of a conversation. Reports go straight to a coach. If someone is in immediate danger, contact your local emergency services first.
Common questions
- How do I delete my account?
- In the app: Account → Delete account. It is immediate and permanent. If you cannot sign in, email us from the address on your account.
- How do I report a message or a person?
- Press and hold any message to report it, or open the menu at the top right of a conversation to report or block the person. You can also use Account → Report a problem.
- I blocked someone by mistake.
- Account → Blocked accounts lists everyone you have blocked, with an Unblock button beside each.
- How do I join the academy?
- Satsoccer is for players enrolled with the academy. Speak to your coach and they will get you set up.
- How do I become a coach on the app?
- Coach accounts are invite-only. An existing coach sends the invite; there is no public sign-up.
- A video will not play.
- Check your connection and reopen the drill. If it keeps happening, email us and say which drill it was.
- My streak looks wrong.
- Streaks count calendar days on which you did any drill, session or logged activity. A day you trained but did not finish anything does not count. If it still looks wrong, email us.
Privacy
Our privacy policy explains what we store and how to have it deleted.