Support

Satsoccer

In the app: Account → Contact support (coaches: Settings → Contact support). Or email support@satsocceronline.com.
We reply by email, usually within one business day.

Something unsafe or inappropriate?
Tap Report under any coach's note or Training Coach reply, or use Account → Report a safety concern. Satsoccer's team reviews every report within 24 hours. If someone is in immediate danger, contact your local emergency services first.

Common questions

I can't sign in.: Email support@satsocceronline.com from the address you signed up with, and say whether you used email, Apple or Google.
How do I join my club's team?: Ask your coach for your team's code. In the app, tap Get started → I have a code, or if you already have an account, Account → Enter a code. Club players never pay in the app.
How do I cancel my membership or get a refund?: Memberships are bought through Apple. Cancel in your iPhone's Settings → your name → Subscriptions. Refunds are handled by Apple at reportaproblem.apple.com.
How do I turn Training Coach on or off?: Turn it on from Training Coach on the Train tab. Turn it off in Account → Training Coach. While it's off, nothing about you is sent to Anthropic.
How do I delete my account?: In the app: Account → Delete account. It is immediate and permanent. If you can't sign in, email privacy@satsocceronline.com from the address on your account.
How old do I have to be?: 13 or older. If you're under 18, a parent or guardian must agree to our terms. Coaches and club staff must be 18 or older.
I'm a parent.: Email privacy@satsocceronline.com to see, correct or delete your teen's data. In some states, including Texas, you can also withdraw your approval for Satsoccer through Apple's Screen Time settings; the account is then locked, with its history kept, until you allow it again.
How do I become a coach on the app?: Coach accounts are invite-only. Your club's admin sends the invite; there is no public sign-up.
Can I use Satsoccer on a computer?: Coaches and club staff can: log in at satsocceronline.com/dashboard with the same account you use in the app. Players train in the iPhone app.
A video won't play.: Check your connection and reopen the drill. If it keeps happening, use Contact support and say which drill it was.
My streak looks wrong.: Your streak counts days you trained in the app. It only breaks after two days in a row with no training. Games you log don't count toward it.

Privacy

Our privacy policy explains what we store, who sees it, and how to have it deleted.