Satsoccer
Privacy Policy
Satsoccer is a soccer training app for players 13 and older: a drill library filmed by our coaches, guided sessions, plans from your club's coaches, an optional AI coach called Training Coach, and your stats. You can join through your club with a team code, or on your own with a membership. This policy covers the Satsoccer app, the web app for coaches and club staff at satsocceronline.com/dashboard, and the enquiry form on this website. It explains what we store, why, who can see it, who handles it for us, and how to get rid of it.
The short version. We keep your name, email, birthday, photo, the training you do in the app, your check-in answers and the games you log. If you joined through a club, that club's coaches and admins see your training. The Training Coach is off until you turn it on. We do not sell your data, we show no ads, and we do not track you anywhere else. You can delete everything yourself, in the app, at any time.
1. Who we are
Satsoccer is operated by Sat Soccer Online LLC (452 NE 31st St, Miami, FL 33137, United States), which is responsible for the information described here. Contact us at privacy@satsocceronline.com.
2. What we collect
All of it comes from you, your club, Apple, or what you do in the app. None of it is bought from anyone.
| Category | Specifically | Where it comes from |
|---|---|---|
| Identity | Name, email address, profile photo if you add one | You, or the Google or Apple account you sign in with |
| Age | Your birthday. On iPhone, whether Apple says your Apple Account belongs to someone under 18 — nothing else of what Apple shares is kept | You, and Apple's age range for your Apple Account |
| Club and teams | Which club and teams you belong to, and when you joined or left | The team code you entered, and your club's admins |
| Training | Drills and sessions you complete in the app, your streak, the plans you're on and how far along you are, and games you log (result, goals, assists, minutes) | What you do in the app |
| Check-ins | Your 1 to 5 answers after a session (how it went, effort, technique, decisions, confidence, your toughest and best skills, energy, focus and improvement) and after a program (how much you liked it) | You, always optional |
| Coach's notes | Short notes your club's coaches write on a plan or session they gave you | Your coaches |
| Training Coach | What you type to the Training Coach and its replies — only if you turn the Training Coach on | You |
| Membership | Whether you have an active membership or free trial, and when it renews. We never see your card details | Apple, through RevenueCat |
| Safety reports and help requests | Reports you file (with a copy of what you reported), and messages you send us from Contact support with your name, email, club, teams, age, app version and phone type | You |
| Apple download id | The id Apple gives your Apple Account's download of Satsoccer, so a parent's decision through Apple can be matched to your account | Your iPhone |
| Staff only | Title and phone number for coaches and club staff; a club's crest, added by its admins | Staff and club admins |
| Enquiries | What you type into the form on satsocceronline.com: your name and email, and if you give them, your phone number, your club's name, how many players it has, and a message | You, only if you send the form |
What we do NOT collect. Your location, contacts, calendar, photos other than one you choose, data from Apple Health or any wearable, advertising identifiers, or browsing behaviour. We use no third-party analytics or advertising tools, we do not track you across other apps or websites, and we never sell or share your data for advertising.
The web app for coaches and club staff
Coaches, club admins and club staff can also use Satsoccer on a computer, at satsocceronline.com/dashboard. It is the same account and the same data as the phone app, and it collects nothing more. It uses only the cookies needed to keep you signed in, set by Clerk, our sign-in provider. There are no advertising or tracking cookies. This website, satsocceronline.com, sets no cookies at all.
The enquiry form
The form on our homepage lets a club ask about Satsoccer, or a player or parent apply for the Online Program. It collects your name and email, and if you give them, your phone number, your club's name, how many players it has, and a message. For the Online Program you also confirm that you are 13 or older, or a parent applying for your child. We use it only to reply to you. It is stored by Satsoccer and emailed to support@satsocceronline.com. Saved enquiries are deleted automatically one year after they come in; email support@satsocceronline.com to have yours deleted sooner.
3. Why we use it
- To run your account — sign you in, keep you signed in securely, and let you in through your club or your membership.
- To show your progress — your streak, sessions, plans, stats and check-in trends.
- So your club's coaches can coach you — they see the training you do in the app, to give you plans and see who needs help.
- To run the Training Coach, only if you turn it on (section 5).
- To keep people safe — reviewing reports, removing content or accounts that break our terms, and applying the age rules.
- To answer you when you contact support or send us an enquiry.
- To meet the law — including state app store laws that require us to check the age range Apple shares, and to act when a parent withdraws consent.
4. Who can see it
- If you joined through a club: the coaches of your teams, and your club's admins and club-wide staff, see your name, photo, teams, the training you do in the app, your plans, check-in answers and the games you log. Coaches see your email only if you are 18 or older; your club's admins always do. The words of every coach's note are recorded in your club's activity log, which its admins read. When you leave a club, its coaches stop seeing your training.
- If you train on your own: no coach sees your data, and your check-in answers stay private to you.
- Satsoccer's team reads safety reports and help requests, and looks at an account only to answer one of them, to keep someone safe, or when the law requires. We see how players rate Satsoccer's own sessions only as averages, never by name, and only once five players have answered.
- Other players cannot see your data. There are no public profiles and no messaging between users; coaches do not message players in Satsoccer.
- No other club ever sees your data.
We may disclose information if the law requires it, or to protect someone from harm — including reporting apparent child sexual abuse material to the National Center for Missing & Exploited Children, as US law requires.
5. Training Coach, our AI coach
The Training Coach is off until you turn it on, when you sign up or later from the Training Coach itself. It is Claude, made by Anthropic. When it's on, each time you message it we send Anthropic your first name, what you type, a summary of your training, games, plans and check-ins, and whether you're under 18 (so it follows stricter rules for teens). We do not send your email, your birthday or your photo. Anthropic does not use this to train its models. Turn it off at any time in Account → Training Coach; nothing more about you is sent after that.
Check-in questions. The questions you see after a session are written by Claude too, for every player, whether or not Training Coach is on. For that we send Anthropic only the names of the drills in the session and the questions you were last asked. We do not send your name, your answers or anything else about you.
6. Who handles it for us
These companies handle data on our behalf, only to provide the service. Nobody else does.
| Company | What they handle | Their policy |
|---|---|---|
| Clerk | Sign-in and account security: your email, and the name and photo from Google or Apple sign-in | clerk.com/privacy |
| Convex | The database behind the app: everything in section 2 | convex.dev/legal/privacy |
| Cloudflare | Storing and playing drill videos | cloudflare.com/privacypolicy |
| Anthropic | Training Coach, only if you turn it on, and writing check-in questions from drill names (section 5) | anthropic.com/legal/privacy |
| Apple | App Store purchases of the membership, and the age range for your Apple Account | apple.com/legal/privacy |
| RevenueCat | Keeps track of whether your membership is active | revenuecat.com/privacy |
| Resend | Sends our emails: invitations, and your help requests, reports and enquiries to our support inbox | resend.com/legal/privacy-policy |
| Vercel | Hosts this website and the web app | vercel.com/legal/privacy-policy |
| Our support inbox (Google Workspace), where help requests, reports and enquiries arrive | policies.google.com/privacy |
These companies operate in the United States. Satsoccer is offered in the United States only.
7. How long we keep it
- Your account and training: until you delete your account. Deleting it removes it at once (section 8); routine backups are overwritten within 30 days.
- Safety reports: five years from when they were filed, then deleted — including after the reporter's or the reported person's account is gone, because deleting an account should not erase a complaint.
- Enquiries from the website: deleted automatically one year after they come in. Ask support@satsocceronline.com to delete yours sooner.
- Help requests: kept in our support inbox for up to two years. The app keeps only a count of how many you sent in the last 30 days.
- Your club's activity log: for as long as the club exists. It records who joined, left or was removed, and the words of coaches' notes.
- An account removed for abuse: we keep its email and sign-in id so it can't make a new account.
- Under 13: nothing is kept. If the birthday or Apple says someone is under 13, their account is removed at once.
8. Deleting your account
In the app: Account → Delete account (staff: Settings → Delete account). It is immediate and permanent. It erases your profile, name, email, birthday and photo, your streak, sessions and completed drills, the games you logged, your plans and progress, your check-in answers, your Training Coach history, and reports you filed. Satsoccer's drill library and the plans your coaches built stay — they are not your account's.
If you cannot get into the app, email privacy@satsocceronline.com from the address on your account and we will delete it within 30 days.
9. Age, teens and parents
Satsoccer is for people 13 and older; coaches and club staff must be 18 or older. We ask for a birthday before anything else, and on iPhone we also ask Apple for your Apple Account's age range; if the two disagree, we treat you as the younger. If we learn that an account belongs to someone under 13, we delete it.
If you are 13 to 17, a parent or guardian must agree to our terms. For teens we use stricter rules: the Training Coach follows child-safety rules, coaches do not see a teen's email address, and coaches never message players. In some states, including Texas, Apple asks a parent to approve the download, and a parent can withdraw that approval through Apple at any time; if they do, we lock the account (keeping its history) until they allow it again.
A parent or guardian can ask to see, correct or delete their teen's data by emailing privacy@satsocceronline.com.
10. Your rights
You can ask us to:
- give you a copy of your data
- correct anything wrong
- delete it (or do it yourself — section 8)
- stop a use you object to, such as the Training Coach (or turn it off yourself — section 5)
Email privacy@satsocceronline.com. We respond within 30 days and we do not charge. Residents of California and other states with privacy laws have these rights too; we do not sell or share personal information as those laws define it.
11. Security
Data is encrypted in transit and at rest by the companies in section 6. Passwords are handled by Clerk and never reach our own systems. Coach and staff accounts are invite-only, and access to our systems is limited to the people who run Satsoccer. No system is perfectly secure; if a breach affects you, we will tell you within 30 days, as Florida law requires, and notify regulators where the law requires.
12. Changes
When we change this policy we update the date at the top. For anything significant — what we collect, who sees it — we tell you in the app before it takes effect, and in some states Apple asks a teen's parent to approve it again.
13. Contact
Sat Soccer Online LLC
452 NE 31st St, Miami, FL 33137, United States
privacy@satsocceronline.com
See also our Terms of Service and Support page.