Satsoccer
Privacy Policy
Satsoccer is a soccer training app for players enrolled with the SAT Soccer academy. Players train against video their coaches record, log what they do, and message their coaches. This policy covers the Satsoccer mobile app and web app, and explains exactly what we store, why, who else touches it, and how to get rid of it.
The short version. We collect your name, email, photo, what you train, and the messages you send your coach. We use it to run the app and to let your coach coach you. We do not sell it, we do not advertise, and we do not track you anywhere else. You can delete everything yourself, from inside the app, at any time.
1. Who we are
Satsoccer is operated by {{LEGAL ENTITY NAME}} ({{REGISTERED ADDRESS}}), the data controller for the information described here. Contact us at privacy@satsocceronline.com.
2. What we collect
All of it comes from you or from what you do in the app. None of it is bought from anyone.
| Category | Specifically | Where it comes from |
|---|---|---|
| Identity | Name, email address, profile photo | You, when you sign up — or from the Google or Apple account you signed in with |
| Training activity | Drills and sessions you complete, your streak, program and plan progress, and trainings or matches you log yourself (including duration, intensity, opponent, goals, assists and result) | What you do in the app, and what you type into the activity log |
| Messages | Messages between you and your coaches, and your conversations with the AI coach | You |
| Scheduled calls | Time, title and meeting link for calls a coach books with you | Your coach |
| Videos | Drill footage uploaded by coaches. Players do not upload video. | Coaches |
| Safety reports | Reports you file about content or behaviour, including a copy of the reported message | You |
What we do NOT collect. We do not collect your location, contacts, calendar, photos other than the one you choose as your avatar, health or fitness data from Apple Health, advertising identifiers, or browsing behaviour. We use no third-party analytics or advertising SDKs. We do not track you across other apps or websites, and we never sell your data.
3. Why we use it
- To run your account — sign you in, show who you are, keep you signed in securely.
- To show your progress — your streak, sessions, drills and stats are all derived from your activity.
- To let your coach coach you — coaches see your training history so they can tell who needs help.
- To deliver messages — between you and your coach, and to and from the AI coach.
- To answer AI coach questions — your message and a summary of your recent training are sent to Anthropic so the coach can reply usefully.
- To keep people safe — reviewing reports and enforcing our terms.
If you are in the UK or EU, our legal bases are contract (running the service you signed up for), legitimate interests (keeping the service safe and working), and consent where we ask for it. For under-13s we rely on parent or guardian consent, given at academy enrolment.
4. Who processes it for us
These four companies handle data on our behalf under contract. Nobody else does.
| Service | What they handle | Their policy |
|---|---|---|
| Clerk | Sign-in and account security: your email, and the name and photo from Google or Apple sign-in | clerk.com/privacy |
| Convex | The database: profile, training history, messages, reports | convex.dev/legal/privacy |
| Cloudflare Stream | Storing and delivering drill videos | cloudflare.com/privacypolicy |
| Anthropic | Powers the AI coach. Receives your message to it and a summary of your training. Anthropic does not use this to train models. | anthropic.com/legal/privacy |
5. Who can see it
- Your coaches see your name, email, photo, training history, plan progress and the messages you exchange with them.
- Other players cannot see your data. There is no public profile and no player-to-player messaging.
- Nobody outside the academy sees any of it.
We may disclose information if the law requires it, or to protect someone from harm.
6. How long we keep it
For as long as your account exists. Delete your account and the data listed in section 7 goes immediately; routine encrypted backups are overwritten within 30 days. Safety reports that someone else filed about you are kept after your account is gone, because deleting your account should not erase a complaint against you.
7. Deleting your account
In the app: Account → Delete account. Type DELETE to confirm. It is immediate and permanent — there is no recovery and no grace period. It erases:
- your profile, name, email and photo
- your streak, sessions and every drill you have completed
- every training and match you have logged
- your programs and plan progress
- your conversations with your coaches, and your AI coach history
- any calls scheduled with you
- reports you filed
Drills, categories and programs created by the academy stay — they belong to the academy, not to your account.
If you cannot get into the app, email privacy@satsocceronline.com from the address on your account and we will delete it within 30 days.
8. Children
Satsoccer is used by academy players, some under 13. We accept a child's account only where a parent or guardian has enrolled them with the academy and consented on their behalf. We do not show advertising, we do not profile children, and we do not use their data for anything except running the app and letting their coach coach them.
A parent or guardian can ask to see, correct or delete their child's data at any time by emailing privacy@satsocceronline.com. If you believe a child has an account without consent, tell us and we will delete it.
9. Your rights
You can ask us to:
- give you a copy of your data
- correct anything wrong
- delete it (or do it yourself — section 7)
- restrict or object to how we use it
- send it to another service
Email privacy@satsocceronline.com. We respond within 30 days and we do not charge. If you are in the UK or EU you can complain to your local data protection authority; in the UK that is the ICO. California residents have the rights described above and we do not sell or share personal information as those terms are defined by the CCPA.
10. Security
Traffic is encrypted in transit (HTTPS/TLS) and data is encrypted at rest by our processors. Passwords are handled by Clerk and never reach our own systems. Coach access is invite-only. No system is perfectly secure, but if a breach affects you we will tell you and the relevant regulator as the law requires.
11. International transfers
Our processors operate in the United States. If you are outside the US, your data is transferred there under Standard Contractual Clauses or an equivalent safeguard.
12. Changes
If we change this policy we update the date at the top, and for anything significant we tell you in the app before it takes effect.
13. Contact
{{LEGAL ENTITY NAME}}
{{REGISTERED ADDRESS}}
privacy@satsocceronline.com
See also our Terms of Service and Support page.